Rental Policies
Please review our rental policies to learn more about how the process works. When you're ready to book, please request a quote and we'll get back to you within 24 hours. Please note that we require a 50% retainer of the total balance if your event is more than 14 days away. If you're event is in less than 14 days, we require payment in full at the time of your reservation.
Delivery and pickup is required for all luxury items. Delivery and pickup fees start at $50 for within 20 miles of Selma city limits. Locations more than 20 miles from Selma city limits are $0.35 per mile for both delivery and pickup. Please note we do not offer setup for your rental items--pickup and delivery only.
In-Person Consultations
For clients that want to see, touch, and feel the rentals before making a reservation, feel free to visit us in-store at 2820 Citizen Pkwy, Ste 8, Selma, AL 36701. We are open Wednesday through Friday, from 10am to 6pm.
Floral Rental Mockups
Floral arrangements and centerpieces are the heart of your event and we want you to love the final design. If you'd to see the final design prior to your delivery or pickup date, please contact us.
Because we take pride in what we do, floral mockups must be viewed in-person, by appointment only. We do not send floral mockup photos via phone or email under ANY circumstances. Please note that a $200 Mockup Fee applies for this service and must be paid PRIOR TO receiving an appointment date and time.
Retainers & Deposits
A 50% non-refundable retainer payment of the total reservation is due at the time of booking. The remaining payment is due at least 7 days prior to the event date. If your event is less than 14 days away, full payment is required at the time of booking.
Product Availability
Receiving an invoice does not guarantee the availability of rental equipment, only upon receipt of an initial retainer does. Production of any rentals, including custom centerpieces, will not start until the invoice has been paid in full.
Reservations
All invoices must be paid within 48 hours from the date sent. If the invoice is not paid within 48 hours, the invoice will automatically cancel in our rental system. There will be a $25 service fee for all invoices that have to be resent.
Order Changes/Add-ons
Final changes to rental orders need to be placed at least 10 days prior to the delivery or customer pick up date. Orders are packed and loaded 1 week prior to your event date and cannot be reduced.
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Items that you would like to add-on to your order once it's placed will be billed in a separate invoice.
Delivery
Delivery/Pickup rates start at $50 if located within 20 miles of Selma City limits. If the delivery and pickup location is greater than 20 miles outside the Selma City limits, a delivery and pickup fee of $0.35 cents per mile will be applied to your order. Set up and takedown is not available for any rentals; that is the customer's responsibility. Special racks, containers, and packing are provided for all rentals to ensure that you receive your items sanitized, undamaged, and ready for use.
Someone will contact you the week before or the week of your event date to schedule the delivery and pickup. When your delivery arrives, you must have a designated location for your items to be placed prior to our arrival. We will not move items once they are delivered. Client or client's representative must be on site to sign for the delivery.
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Please note that pickup and delivery by the Imprezzions team is required for all luxury items.
Rental Setup
Please be advised that we do not offer setup for your rentals-- only pickup and delivery.
Damage Waiver
At the time of booking, a non-refundable 10% damage waiver fee is included to all rental invoices for the risk of accidental damage to rented items. The damage waiver does not cover the cost of missing items or negligent use of rentals. To make sure you receive credit for broken or damaged items, please return the broken items. For example, if a vase is broken, please return the broken piece(s) for coverage.​
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Excluded from the waiver is loss or damage due to theft, disappearance; and mildewed, burned, or torn linens. Please note that damages from theft or misuse will result in a final bill at the cost of full retail value of the item.
The customer is responsible for all rentals while in their possession. Be sure rentals are secured when not in use and protected from the weather. Notify us immediately if you find something broken or missing when it is received.
Unused Rentals
All rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean, sanitized, and food safe. No refunds are given for items that were not used during your event.
Rental Period & Rates
Generally, rates are quoted for a weekend single-use event--starting on Friday and returning on Monday at 10am for customers who pick up and return equipment on their own. Arrangements for customer requesting delivery and pick up services will be made on a case-by case basis depending on customer needs, delivery assets, venue requirement, etc. Typically, this allows obtaining the rentals at least the day before the event and pickup on same day after the event is over or next day. If you require a different rental period or accommodations, please contact us for rate information.
Late Returns
Late rentals will be charged for an additional rental period for each day. If you are not able to return your rentals on time, please inform us so that we can make a note on your account. If we require the items for another order, we will make arrangements to pick the items up, at the cost of a round-trip pickup and delivery fee, charged to the credit card on file.
Order Pickups
Rental items need to be returned to their point of delivery.​​ Please make sure that when staff come to pick up rentals, all chairs, linens, floral arrangements, and other rentals decorations of any kind should be removed from tables before the scheduled pick-up time. All chairs should be broken down and stacked as delivered. All other rentals must be assembled and packed in same containers they came in and placed in the same location where staff delivered your rentals for pick up.
All linens should be free of food particles, plates, and utensils for pick up. Linens that are returned with burns, holes, tears, or wax or mildew stains will be charged at full replacement value.
Please note that the racks, containers, and bags that we deliver with the equipment are also considered Imprezzions rentals. Replacement charges will be enforced if these items are not returned.
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Rentals that you are picking up must fit safely inside your vehicle. All large item such as chairs and tables must be picked up in a closed in vehicle or truck. No pickup trucks or open trailers are allowed. Customer will be responsible for loading, unloading, and securing the load in their vehicle: however, at your request, we can assist you. Our staff will exercise care when assisting you but cannot be responsible for damage to vehicle or your personal property that may occur during loading, unloading, or transport.
Cancellation
All monies paid on rentals are non-refundable. For cancelled and postponed events, customers will receive a rental credit for the new date. Rental credit must be use within 90 days of canceling an event. After the 90 days, all payments are forfeited and no credit for any rentals will be granted.
Privacy Policy
When renting from us. your privacy is important to us, We do not share your rental information with other companies or other vendors.
